Information Technology
Inside Sales Portal - Application Development
About the Customer
TVS Electronics is part of the USD3.5Bn TVS Group of India. TVS Electronics designs manufactures and distributes IT products, dot matrix printers, point of sale terminals, printer supplies, keyboards, mobiles, mouse, uninterruptible power supplies, and set-top boxes.
Problem Statement
- The Customer wanted a web portal application to track the field team/channel partner requests as call tickets from initiation to closure. The application users (inside sales team) should be able to log the call tickers, update the status, track the tickers.
- The application users (inside sales team) should be able to log the call tickers, update the status, track the tickers
- Automatic alerts – email / SMS to relevant stakeholders
- SLA management, reporting, status dashboards
Solutions Delivered
- We were responsible for requirement definition, application development.
- Data migration to a new application from the existing system.
- Integration with order processing systems.
- Automatic alerts – email / SMS to relevant stakeholders, SLA management, reporting, status dashboards.
- Tools & Technologies used: .NET Framework, Windows CE devices, SQL Server, MVC, MVVM framework.
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Case Studies
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Testimonials
@vivekramakrishna Read More
ZiniosEdge have provided a valued service in helping Globalsoft lay foundations in India. Their flexible infrastructure solutions and their knowledgeable advice on local market practices have allowed us to stay focused on our business and its growth.
@AnkitSoni Read More
It was very nice time having been in touch with you while taking up our recent project for updating new database in Microsoft Dynamics. I would like to thanks and congratulate to you and your team who has performed very nice and swift action to fulfill this project in less time and efficient way.
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We chose ZiniosEdge to build and implement AgriSys ERP for our business after exploring several standard products. It is a complete software which has most of the modules required for Seed industry.
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“We have worked extensively with Zinios(now ZiniosEdge) over the past 3 years and have been delighted with their work. They have developed a CRM system in record time for us that replaced our old Capillary system resulting in large savings of a significant monthly subscription charge. There have been continuous improvements made to the system including a critical integration with a third-party POS that allowed all vouchers issued by MRL to be fully validated by the POS. This eliminated errors, misuse and also made us more GST efficient. I know Zinios (now ZiniosEdge) has been involved in many exciting and cutting-edge developments including AR (Augmented reality) projects that could find applications in the retail space”.
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